Refund Policy

1. Pay once — Lifetime ($45)

Lifetime Pass purchases are eligible for a full refund only under both of these conditions:

• The request is sent within 7 calendar days of the original purchase.
• No alert notification has been delivered to your account at any point during those 7 days.

Once the 7-day window has passed, OR once any alert has been delivered to your account (even one), the Lifetime Pass becomes a final sale and is not eligible for a refund.

2. Monthly subscription ($15 / month)

Monthly subscriptions are eligible for a full refund only under both of these conditions:

• The request is sent within 7 calendar days of the most recent monthly charge.
• No alert notification has been delivered to your account during that billing period.

Once 7 days have passed since the charge, OR once any alert has been delivered during that billing period, the charge is non-refundable. You can cancel at any time to stop the next monthly renewal — your current billing period stays active until its end and is not prorated.

3. Service downtime — credit, not cash

If our scraper is provably down for more than 24 consecutive hours within a billing period in which you have an active alert, we issue a service credit equal to the lost time.

• Credits extend your access (Monthly) or are applied to a future renewal.
• Credits cannot be exchanged for cash, transferred to another account, or stacked beyond one billing period.
• Eligibility is verified against our own uptime logs. Reports of downtime that we cannot reproduce do not qualify.

4. What is NOT eligible for a refund

We do not refund the following, regardless of plan:

• A booking you missed after an alert was delivered — securing the reservation is on the booking platform, not on us.
• Notifications you did not receive due to a full inbox, blocked SMS, spam filters, carrier issues, or any other delivery problem outside our infrastructure.
• Change of mind after any alert has been delivered (we consider the service rendered at that point).
• Inability to use the service due to account credentials being shared, lost, or compromised, or any violation of our Terms of Service.
• Discounted, promotional, or bundled purchases unless the promotion explicitly states otherwise at checkout.
• Currency conversion losses, payment processor fees, or chargeback fees.

5. How to request a refund

Email [email protected] from the email address on your PingMyCamp account. Include:

• The date of the charge you want refunded.
• The last four digits of the card used, or the payment transaction ID if available.
• A short note confirming you have not yet received an alert during that period (we will verify on our side).

Approved refunds are processed within 5 business days through the original payment method. Funds may take an additional 3–10 business days to appear on your statement depending on your bank or card issuer.

6. Chargebacks and disputes

Please email [email protected] before initiating a chargeback with your bank or card issuer. Disputes filed without first contacting us — for a charge we believe falls inside the standard policy above — may result in:

• Immediate suspension or termination of your PingMyCamp account.
• Recovery of any chargeback fees we are charged by our payment processor.
• Loss of eligibility for any future credit or refund consideration on this account.

If your bank or payment processor mandates a refund period that is longer than the windows above (for example, due to local consumer law), we comply with whichever is longer.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes (such as shortening a refund window or removing a refund category) will be announced via email to active paying users at least 7 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.